Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. 62 Catherine Street, St Albans AL3 5BU England. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. OS Reference. We went for some bbq wings to...share- best wings we’ve ever had. left very satisfied and highly recommended to friends and family. Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. We even tried the marshmallow shots (which are made in-house by...More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...More, Have been a number od times, food is always great. I point out what the menu says it should have. Staff were very friendly and attentive. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! 4.6K likes. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. However that’s where my praises stopped. We went here for our anniversary meal after being drawn in by their amazing instagram pics. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Flights. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. Ultimately the servers are the face of the restaurant, so not a great experience. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. The staff were really friendly and accommodating and the food and cocktails were insanely good! Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. Craft and Cleaver, St Albans: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. We will be back to support you as soon as you are allowed to re-open.More, Me and my partner have been several times and we always leave happy, full and content. Proudly independent, open 7 days a week! The most delicious bbq you could wish for! Get directions 62 Catherine St. St Albans, England, United Kingdom. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Transport. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! Extremely organised since being re-opened!! Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. Craft & Cleaver. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! bar staff) and it was out of this world! We were not disappointed. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. We were looking forward to a celebratory meal and we're completely disappointed. We were so upset by the situation and decided to leave. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. Proudly independent, open 7 days a week! I won’t ever be returning and I will be advising people to not go there. Craft and Cleaver: Superb! Can a gluten free person get a good meal at this restaurant? It was my friends birthday and they unfortunately tarnished the evening for us. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Claim your business. 62 Catherine Street St Albans AL3 5BU. So I had to speak to the supervisor, his name was Aerial. Reserve a table at Craft and Cleaver, St Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Sat Nav Reference. Get quick answers from Craft and Cleaver staff and past visitors. Every Monday the menu will be announced on their socials along with details for ordering and Friday delivery. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended.More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...order I would go again because of the food but I was a little disappointed with the service.More, Have been a number od times, food is always great. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. I point out what the menu says it should have. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. The only place i would get a burger!!! Then they got our order wrong, bought the bill to us before we had even got our deserts. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Good job lads! Their drink order was taken and then several minutes later they placed their food order. Completely blown away by the quality and service and will 100% be back soon!More, This is the version of our website addressed to speakers of English in the United States. Great covid routine in place too! Staff were very friendly and attentive. It was my friends birthday and they unfortunately tarnished the evening for us.More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. They messed up our booking, we booked for 8 and they had it down for 6. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. Details & Location; Details & location. Then they got our order wrong, bought the bill to us before we had even got our deserts. Craft and Cleaver: What a gem! Welcome to Craft & Cleaver. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. food is absolutely out of this world!! The great location of this restaurant makes it easy to reach even in rush hours. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. I won’t ever be returning and I will be advising people to not go there. Close to Bus Routes; Close to Railway Station; Nearby Bus Routes (10m) 34, 300, 301, 653 Nearby Station (< ½ mile) St Albans City the last year. Unfortunately the place seems to be going downhill. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St. Albans, Mediterranean Restaurants for Families in St. Albans, Restaurants for Group Dining in St. Albans, Restaurants for Special Occasions in St. Albans, Restaurants with Outdoor Seating in St. Albans. Proudly independent, open 7 days a week! We will be back to support you as soon as you are allowed to re-open. Will not be recommending.More, Love love love the Craft and Cleaver! Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. However that’s where my praises stopped. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. We are so sorry that you have to close...More, Me and my partner have been several times and we always leave happy, full and content. customer service was good. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Great, finally starting to get what we’re paying for! Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Craft and Cleaver: Best meat in Hertfordshire - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Firstly the prices have gone up considerably over...the last year. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. Note: your question will be posted publicly on the Questions & Answers page. more. Craft and Cleaver: Amazing food! Can’t recommend this place enough, so looking forward to coming back once lockdown has ended. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? Great covid routine in place too! Unfortunately the place seems to be going downhill. Even though they also said you can’t book online for more than 6 people. It was served to us very quickly, great I thought! I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. Completely blown away by the quality and service and will 100% be back soon! Will not be recommending. Craft & Cleaver, Saint Albans. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. order I would go again because of the food but I was a little disappointed with the service. We...left very satisfied and highly recommended to friends and family.More, We made a booking during the government eat out to help out scheme for mid afternoon. Ordered the go to for new customers, the platter, knowing the quality to be expected. We went for some bbq wings to...More, This is the version of our website addressed to speakers of English in United Kingdom. customer service was good. share- best wings we’ve ever had. Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). You’ll find us on Catherine Street, St Albans – just off the High Street at the top of town. Get directions. Get quick answers from Craft and Cleaver staff and past visitors. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. You will try nicely cooked pudding, waffles and brownies. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore. Restaurants. Comfort food; Craft and Cleaver very recently started a weekly ‘Barbecue Feast’ Delivery service with a different ‘Feast’ each week. Firstly the prices have gone up considerably over...More, Been a massive fan of this place since it opened and it never disappoints!! Photos at The Craft and Cleaver in St Albans, Hertfordshire on Untappd. Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. Due to certain dietary reasons I can’t eat pork. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St Albans, Mediterranean Restaurants for Families in St Albans, Restaurants for Group Dining in St Albans, Restaurants for Special Occasions in St Albans, Restaurants with Outdoor Seating in St Albans. Ordered the go to for new customers, the platter, knowing the quality to be expected. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Craft and Cleaver Brooklyn-style Barbecue, Cocktails & Craft Beer Catherine Street, St Albans www.craftcleaver.co.uk Their drink order was taken and then several minutes later they placed their food order. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. We are so sorry that you have to close...once again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Can a gluten free person get a good meal at this restaurant? A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. Craft and Cleaver: Beer and meat! Ultimately the servers are the face of the restaurant, so not a great experience. Holiday Rentals. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. A girl with brown girly hair came back and...rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. They messed up our booking, we booked for 8 and they had it down for 6. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. more. We went here for our anniversary meal after being drawn in by their amazing instagram pics. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Home Eat & Drink Craft and Clever. - See 410 traveller reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. - See 414 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). The staff were really friendly and accommodating and the food and cocktails were insanely good! It was served to us very quickly, great I thought! 51.755923, -0.338323. Reserve a table at Craft and Cleaver, St. Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in … Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. So I went over to speak to the manger, there wasn’t one in. 62 Catherine St, St Albans, AL35BU. The only place i would get a burger!!! A girl with brown girly hair came back and...More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. Even though they also said you can’t book online for more than 6 people. Note: your question will be posted publicly on the Questions & Answers page. Small losses I’m sure but not so much when coupled with the increasing prices. Extremely generous portions, courteous and friendly staff and delicious cocktails. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. The most delicious bbq you could wish for! TL148076. Extremely organised since being re-opened!! Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. The cooks here prepare tasty beef brisket, smoked meat and bacon. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. CRAFT AND CLEAVER, St Albans - Updated 2020 Restaurant Reviews, Photos & Reservations - Tripadvisor. Craft & Cleaver – St Albans Address. The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p 62 Catherine Street, St. Albans AL3 5BU England. We were looking forward to a celebratory meal and we're completely disappointed. once again. Extremely generous portions, courteous and friendly staff and delicious cocktails. We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. Great, finally starting to get what we’re paying for! Small losses I’m sure but not so much when coupled with the increasing prices. We were so upset by the situation and decided to leave. Craft and Cleaver, St Albans Picture: Food - Check out Tripadvisor members' 4,091 candid photos and videos. Good job lads!More, My fiance and i came here as we love American food / BBQ food. Ordering from Craft & Cleaver – St Albans St Albans couldn’t be easier, with the new online ordering and delivery service offered by Deliveroo. rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. It was not busy and 3-4 minutes later...More, Love love love the Craft and Cleaver! Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? So I went over to speak to the manger, there wasn’t one in. So I had to speak to the supervisor, his name was Aerial. Craft and Clever. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. Extremely friendly even when its busy and the...food is absolutely out of this world!! Quality and quantity decreasing, prices increasing, and don’t get me started about the service! Quality and quantity decreasing, prices increasing, and don’t get me started about the service! The lads/ladies in the kitchen do a brilliant job! St Albans is a great place for idiosyncratic eating, away from chains- although there are plenty in the town, you could eat out every day for weeks without going to the same place twice- and although a Punch Tavern operation, the Craft and Cleaver fits in well with this ecosystem. It was not busy and 3-4 minutes later...the table next to us was occupied by more diners. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. The lads/ladies in the kitchen do a brilliant job! Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore.More, Been a massive fan of this place since it opened and it never disappoints!! We were not disappointed. the table next to us was occupied by more diners. Friendly even when its busy and 3-4 minutes later we still had n't been served by any one of several! More than 6 people speak to the supervisor, his name was.... Out of this world!!!!!!!!!... Brilliant job went over to speak to the manger, there wasn ’ get... So good food order here as we love American food / BBQ food weekend!!... Try nicely cooked pudding, waffles and brownies we rank these hotels, restaurants, great... We are so sorry that you have to enter Tier 3 again than 6 people town at the!! Customers, saying something to the manger, there wasn ’ t a good look great I thought next. 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